Northkensington Storage Service Terms and Conditions
These Terms and Conditions set out the rules that apply when you book and use the storage services provided by Northkensington Storage. By making a booking, entering into a storage agreement, or placing items into a unit, you agree to be bound by these terms. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that the occupier or owner of the goods will also comply with these terms. These terms are intended to create a clear, fair, and practical framework for the use of our storage services, whether the arrangement is short-term or long-term.
In these terms, references to “we”, “us”, and “our” mean Northkensington Storage, and references to “you” mean the customer, hirer, or account holder. The words “goods”, “items”, and “stored property” include any possessions, equipment, stock, documents, furniture, or other property placed in storage. These terms apply to all bookings unless we agree otherwise in writing.
You should read these storage terms carefully before confirming your reservation. They include important provisions on booking, payment, access, cancellation, liability, prohibited goods, waste regulations, and the law that governs the agreement. If any part of these conditions is unclear, it is your responsibility to seek clarification before using the facility.
1. Booking Process
The booking process for Northkensington storage begins when you provide the required details and request a unit, room, or other storage space. We may ask for identification, contact details, billing information, and details about the goods to be stored. A reservation is only accepted when we confirm availability and issue acceptance of the booking. Any estimate, quotation, or availability indication is not a binding offer unless we state otherwise in writing.We reserve the right to refuse a booking where we reasonably believe the proposed use of the unit would breach these terms, create a safety risk, involve unlawful activity, or exceed the intended use of the premises. We may also require information about the nature, value, size, and condition of the items to help us assess suitability. You must ensure that all information provided during the booking process is complete and accurate.
Before the storage period begins, you may be asked to sign a storage agreement or accept the terms electronically. This may include acknowledging rules about access, security, payment dates, and prohibited items. The agreement becomes effective on the agreed start date, or when you place goods into the storage unit, whichever occurs first.
2. Access, Use, and Occupation
You are granted a licence to use the allocated storage space; this does not create a tenancy or any legal interest in land. The unit remains under our control and may only be used for lawful storage purposes. You must use the unit responsibly, keep it locked if required, and take all reasonable steps to protect your items from damage. The unit must not be used for living, sleeping, working in a manner that is unsafe or unlawful, or any purpose that is inconsistent with a storage-only arrangement.You are responsible for ensuring that the goods placed in storage are suitable for the conditions of the unit and for arranging any insurance you consider necessary. We do not inspect every item you store, and our acceptance of goods does not mean that we approve their condition, packaging, or suitability. You must not overload the unit, block access routes, or place items in a way that causes damage, obstruction, or risk to others.
We may need to enter the unit in limited circumstances, including emergencies, suspected breach of terms, required maintenance, inspection, or legal compliance. Where reasonably possible, we will give notice, but advance notice is not always possible in urgent situations. You agree that reasonable access by us, our staff, contractors, or emergency services may be necessary from time to time.
3. Payments and Charges
Fees for storage at Northkensington Storage are payable in advance unless we agree a different billing arrangement. Charges may include storage fees, administration charges, late payment fees, lock replacement fees, cleaning charges, disposal charges, and any other costs described in the agreement or price schedule. We may review and change our charges by giving reasonable notice in accordance with the agreement or applicable law.You must pay all sums due on or before the due date. If a payment is not received when due, we may apply interest or a late fee where permitted, suspend access to the unit, or take other steps allowed by law and these terms. Non-payment may also lead to termination of the agreement and enforcement action to recover outstanding sums. You remain responsible for payment even if you do not use the unit after the start date, unless the agreement is lawfully cancelled or ended in accordance with these terms.
All payments must be made using an approved method. If a payment card or other payment method fails, is cancelled, or is reversed, you must provide an alternative method immediately. Any bank or transaction charges charged to us as a result of your payment failure may be passed on to you where lawful. Where a deposit is required, it may be used to cover unpaid charges, damage, cleaning, or removal costs, subject to any mandatory legal restrictions.
4. Cancellations and Termination
You may cancel a booking before the start date if you notify us in accordance with the cancellation rules stated in your agreement. Cancellation rights may depend on whether the service has already started and whether you are acting as a consumer or on behalf of a business. If the storage period has begun, charges already incurred may remain payable. If you cancel after moving items in, you must remove all goods by the agreed end date and leave the unit empty, clean, and secure.We may end the agreement immediately or on notice where you breach these terms, fail to pay amounts due, store prohibited goods, behave in a way that creates risk, or otherwise use the facility unlawfully or improperly. We may also terminate the arrangement where required by law, safety concerns, or operational necessity. If the agreement ends, you must remove your items promptly. If you fail to do so, we may exercise our rights to charge continued storage, move the goods, and, where lawful, sell or dispose of them after the required notices have been given.
If you wish to terminate the arrangement, you should ensure that all charges are settled, the unit is emptied, and any access devices or locks provided by us are returned if required. Termination does not affect any rights or obligations that arose before the end date, including unpaid fees, liability for damage, or responsibilities relating to waste, prohibited goods, and unlawful conduct.
5. Liability and Customer Responsibilities
We will take reasonable care in operating the facility, but Northkensington Storage is not responsible for loss or damage to goods unless caused by our negligence or another liability that cannot legally be excluded. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from the nature of the goods themselves. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under law.You are responsible for packing, securing, and storing your items properly, and for ensuring that the goods are fit for storage. We are not liable for deterioration due to inherent vice, perishable nature, dampness, temperature changes, infestation, unsuitable packaging, or insufficient protection by you. You should consider obtaining insurance cover for the full replacement value of your items, as our charges do not usually include insurance for your property.
You must indemnify us against losses, claims, costs, and expenses arising from your breach of these terms, your unlawful conduct, your failure to remove prohibited items, or damage caused by your goods. This includes reasonable costs connected with cleaning, repair, disposal, emergency response, legal action, and recovery of unpaid charges where permitted by law. If you are storing goods for another person, you remain responsible for compliance with these terms and for any claims arising from the storage arrangement.
6. Prohibited Goods and Waste Regulations
You must not store items that are illegal, dangerous, harmful, explosive, flammable, toxic, contaminated, stolen, or otherwise prohibited by law. This includes, without limitation, firearms, ammunition, fireworks, gas cylinders, chemicals, waste oils, asbestos, live animals, decomposing materials, and any substance that may endanger people, property, or the environment. We may issue a non-exhaustive list of prohibited goods, but the list does not limit the general prohibition on unsafe or unlawful items.
You must comply with all applicable waste regulations when using the facility. The storage unit must not be used as a dump for household rubbish, commercial waste, construction debris, or hazardous waste unless we have given express written consent and the activity is lawful. Any items that are no longer wanted must be removed and disposed of in accordance with local and national waste laws. You must not leave behind waste, broken furnishings, spillages, packaging, or contaminated materials when vacating a unit.
If we suspect that prohibited goods or regulated waste have been stored, we may take immediate action to protect safety and comply with legal duties. This may include isolating the unit, contacting emergency services or authorities, removing the goods where lawful, and recovering all associated costs from you. You are responsible for the lawful classification, handling, and disposal of any waste created by your use of the storage space.
7. Damage, Inspection, and Removal
We may inspect or move your goods if necessary for safety, legal compliance, maintenance, or enforcement of these terms. If items are causing damage, nuisance, obstruction, or risk, we may require you to remove them immediately. Where goods remain after termination or when charges are overdue, we may use any rights available under the agreement and applicable law to recover, move, store, sell, or dispose of the goods after proper notice where required.If we move or handle your goods in accordance with these terms, we will take reasonable care, but you accept that some risk of disturbance or incidental damage may arise from the necessary handling. We are not responsible for damage caused by inadequate packaging, faulty containers, unstable stacking, or hidden defects in the items. Any claim for damage must be supported by evidence and reported promptly once discovered.
You must keep your contact and billing details up to date so that we can send notices, invoices, and required communications. If you do not respond to notices sent using your last known contact details, we may still proceed where the agreement and law allow. Failure to respond may affect your ability to recover goods, contest charges, or object to enforcement action.
8. General Provisions and Governing Law
We may update these terms from time to time to reflect changes in law, operational practice, or the way we provide our self storage services. Any updated version will apply to new bookings and, where lawful and reasonable, to existing arrangements after notice has been given. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.These terms are intended to be read together with any storage agreement, price list, booking confirmation, or written notice we provide. If there is any conflict, the specific written agreement may take priority to the extent stated. No delay or failure by us to enforce a right will operate as a waiver of that right unless we confirm otherwise in writing.
This agreement and any dispute or claim arising from or in connection with it shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using the service, you acknowledge that you have read, understood, and agreed to these terms and conditions governing your use of Northkensington storage.