Storage North Kensington Accessibility Statement
Storage North Kensington is committed to providing an accessible and inclusive experience for all customers, visitors, and staff. We aim to ensure that everyone can access our storage information, make bookings, and use our facilities in the North Kensington area with confidence and independence.
Our Accessibility Commitment
We are working towards meeting the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including people who use assistive technologies such as screen readers, screen magnifiers, or alternative input devices.
Accessibility is an ongoing process. We regularly review our website, digital tools, and on-site information to identify and remove barriers so that our storage services in North Kensington can be accessed as easily as possible.
Using Our Website
Our website has been designed to be clear, consistent, and easy to navigate. We use straightforward language and a logical structure to help users quickly find information about our storage units, opening hours, directions, and accessibility features at our North Kensington location.
Text is presented in a high contrast format where possible to support users with low vision. Headings and subheadings are used to organise content so that visitors can understand the layout of the page and move directly to the section they need.
Screen Reader Support
The Storage North Kensington website is built to work with commonly used screen reader software. We aim to use appropriate HTML markup, including headings, lists, and descriptive text, so that information can be read out in a logical and meaningful order.
Where images are used to convey important information, we provide alternative text so that screen reader users can understand the same content as sighted users. We avoid relying on colour alone to communicate essential information about our storage services or offers.
Keyboard Navigation
Our website is designed to be navigable using a keyboard only, without the need for a mouse or touch screen. Users should be able to move between links, buttons, and form fields using the Tab, Shift plus Tab, and arrow keys.
Interactive elements such as menus, booking forms, and contact options are intended to be reachable, visible, and usable via keyboard. We aim to provide a clear visible focus indicator so that users can see which part of the page is currently selected while moving through our site.
Compatibility and Assistive Technologies
The Storage North Kensington website aims to be compatible with current versions of major browsers and a range of assistive technologies. We recommend using the most up to date version of your browser and assistive software for the best experience.
If you encounter issues using assistive technology with our website or online booking tools, we want to hear from you so that we can help and work to resolve the problem for other users as well.
Physical Access to Our North Kensington Storage Facility
We aim to make our on site storage facilities in North Kensington as accessible as possible. This may include step free access where available, clear signage, and staff support for customers who require assistance. Some aspects of accessibility may vary depending on the building layout and unit type.
If you have specific access requirements for visiting or using our storage units, please contact us before you travel so that we can discuss the most suitable options and any reasonable adjustments we can make.
Feedback and Accessibility Requests
We welcome feedback about the accessibility of Storage North Kensington, both online and in person. Your comments help us improve our services for everyone in the local community and beyond.
If you experience any difficulty accessing information on our website, using our online tools, or visiting our North Kensington storage site, please get in touch with our team. You can contact us in writing or in person at our Storage North Kensington location and ask to speak to a member of staff about accessibility.
When you contact us with an accessibility request, please include details of the issue you encountered and how you were accessing our services, for example the type of device, browser, or assistive technology used. We will review your request carefully and aim to respond within a reasonable time frame, offering alternative formats, support, or adjustments where possible.
Continuous Improvement
Accessibility is central to how we deliver storage services in North Kensington. We will continue to review our website, digital platforms, and on site customer journey to identify improvements and align with WCAG 2.1 AA standards. As technology and best practice evolve, we will update this Accessibility Statement to reflect the steps we are taking to make Storage North Kensington easier to use for everyone.




