Storage North Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Storage North Kensington provides storage, handling, and related removal services to consumer and business customers within the United Kingdom. By making a booking, using our storage facilities, or instructing us to provide any removal or associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm, or company who requests services from Storage North Kensington.
Services means storage, removal, packing, handling, transportation, loading, unloading, and any related services provided by us.
Goods means the items and property that you ask us to store, handle, or move.
Contract means the legally binding agreement between you and Storage North Kensington incorporating these Terms and Conditions.
2. Scope of Services
Storage North Kensington provides storage facilities and associated services that may include removals, transport to and from storage, packing assistance, and short or long term storage arrangements. The exact scope of your service will be confirmed in your booking confirmation or written quotation.
We reserve the right to refuse to provide services where it would be unsafe, unlawful, or contrary to these Terms and Conditions.
3. Booking Process
You may request a quotation or make a booking for removals or storage by contacting us through our recognised communication channels. All bookings are subject to availability and to our acceptance.
A booking will only be treated as confirmed when we have issued a written confirmation or booking reference and, where applicable, received any required deposit or advance payment. Verbal quotations or estimates do not constitute a confirmed booking.
You are responsible for ensuring that all information you provide is accurate and complete, including property access details, parking arrangements, size and nature of the Goods, and any special handling requirements. We may adjust our charges or refuse to complete the work if the information provided is materially inaccurate or incomplete.
Where removals services are provided in conjunction with storage, the removal date and storage start date will be specified in your booking confirmation. You must check all details carefully and notify us immediately of any errors.
4. Quotations and Prices
Unless stated otherwise in writing, our quotations are based on the information you supply and are valid for a limited period from the issue date. We may revise our quotation if:
There are changes to the services requested or the scope of work.
Access to the property or storage facility is significantly more difficult than advised.
The volume, weight, or nature of the Goods is materially different from what was notified to us.
External factors beyond our control, such as changes in taxes or regulatory charges, significantly affect our costs.
All prices are quoted exclusive of any applicable taxes or charges unless expressly stated otherwise. Where applicable, value added tax will be applied at the prevailing rate.
5. Payments and Charges
You must pay all charges in accordance with the payment terms stated in your quotation, invoice, or booking confirmation. For most storage and removal services, payment is due in advance or on the date specified in our documentation.
We may require a deposit or prepayment to secure your booking. If you do not pay the required deposit or balance by the due date, we may treat the booking as cancelled by you and apply the relevant cancellation charges.
For ongoing storage, charges are usually payable in advance for the agreed billing period. We may review and adjust our storage charges periodically, giving you reasonable notice of any changes. If you do not accept the revised charges, you must remove your Goods before the new charges come into effect, subject to any minimum storage period agreed.
If you fail to pay any amount when due, we may charge interest on the overdue sum at a reasonable commercial rate until payment is made in full, both before and after any judgment. We may also withhold delivery or access to your Goods until all outstanding sums have been paid.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us notice in writing. Any cancellation or amendment is subject to the following terms, unless otherwise stated in your specific agreement:
If you cancel more than a reasonable number of working days before the scheduled service date, a full or partial refund of any prepayments may be provided, subject to our administrative costs.
If you cancel within a shorter notice period, we may retain part or all of your deposit or prepayment to cover our lost booking time and any costs already incurred.
If you postpone or amend the date, location, or scope of services, additional charges may apply, particularly where this results in increased travel time, staffing, or storage costs.
We may cancel or reschedule the services where necessary for safety, operational, legal, or regulatory reasons. Where possible, we will offer an alternative date or suitable adjustment. If we cancel and cannot provide a suitable alternative, our liability will normally be limited to refunding any sums you have paid for services not provided.
7. Access, Parking, and Customer Responsibilities
You must ensure that we have suitable access to the property and any relevant loading areas on the agreed dates and times. This includes arranging any necessary parking permissions, permits, or access codes in good time.
You are responsible for
Ensuring that Goods are ready for collection or loading at the agreed time.
Securing fragile, loose, or valuable items appropriately, unless we have expressly agreed to pack them.
Complying with all applicable laws and regulations that relate to the Goods.
Providing accurate instructions to our staff during the service.
We are not responsible for delays or additional costs caused by inadequate access, inaccurate information, or your failure to comply with these responsibilities. We may charge additional fees for waiting times, extended labour, or repeat visits where required.
8. Storage Conditions and Customer Access
We will store your Goods in a suitable facility using reasonable care and skill. The specific location of your Goods within the facility may be determined by us and may change from time to time for operational reasons.
Your right to access stored Goods may be subject to reasonable notice requirements, identity checks, and access charges, as set out in your storage agreement or facility rules. We may restrict access temporarily for safety, maintenance, or legal reasons.
You must not store any prohibited items, including but not limited to:
Perishable, living, or decomposable items.
Explosives, flammable or hazardous materials, or chemicals.
Illegal goods, stolen property, or items obtained unlawfully.
Cash or negotiable instruments, unless we expressly agree in writing.
Items that could cause damage, nuisance, or harm to persons, property, or the environment.
We may inspect Goods where required by law, regulatory authority, court order, or where we reasonably suspect that the Goods include prohibited items or present a serious risk. Where possible, we will give you prior notice of any inspection.
9. Waste Regulations and Prohibited Materials
You must comply with all applicable waste management and environmental regulations when using our services. We are not a waste disposal provider and will not remove or store waste, rubbish, or materials that must be disposed of through licensed waste carriers.
You must not present for removal or storage any items that are classified as controlled, hazardous, or special waste under applicable law, including asbestos, chemicals, oils, solvents, medical waste, or electrical items that require specialist disposal, unless we expressly agree in writing and appropriate arrangements are in place.
If we discover that you have supplied items for storage or removal that breach waste regulations or these Terms and Conditions, we may
Refuse to load, store, or transport the items.
Arrange for safe disposal or treatment of the items at your cost.
Notify the relevant authorities where required.
You will be responsible for any costs, penalties, fines, or losses incurred by us as a result of your failure to comply with waste regulations or these Terms and Conditions.
10. Customer Warranties
You warrant and represent that:
You are the owner of the Goods or have full authority from the owner to enter into this Contract.
The Goods do not include any prohibited or unlawful items.
The Goods are properly described and do not pose a risk to our staff, premises, vehicles, or other customers property beyond what you have disclosed.
You will comply with all applicable laws and regulations in connection with the Goods and the Services.
11. Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the following limitations, except where the law does not permit such exclusions.
We will not be liable for any loss, damage, or failure to perform our obligations that arises from events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, acts of third parties, strikes, or regulatory actions.
We are not liable for loss of profits, loss of business, indirect or consequential losses, or loss arising from delay, unless such loss arises directly from our negligence or breach of contract and was reasonably foreseeable.
For consumer customers, nothing in these Terms and Conditions limits your statutory rights or our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.
For business customers, our total liability for loss or damage to Goods and any other claims arising out of or in connection with the Services will, to the maximum extent permitted by law, be limited to a reasonable financial cap, which may be set out in your quotation or contract. You are responsible for arranging suitable insurance coverage for Goods, especially where their value exceeds our stated liability limits.
We are not liable for loss or damage resulting from inherent defects, pre existing damage, fragile or inadequately packed items, or normal wear and tear. We may require proof of value and evidence of damage or loss before considering any claim.
12. Insurance
We may offer or recommend insurance options for Goods in transit or in storage. Any such insurance will be subject to separate terms and conditions, policy limits, and exclusions. It is your responsibility to review any insurance documentation carefully and ensure that the level of cover is adequate for your needs.
Whether or not additional insurance is taken out, you should ensure that you understand the extent of our liability under these Terms and Conditions and make your own arrangements if you require further protection.
13. Claims and Time Limits
If you believe that Goods have been lost or damaged or that we have failed to provide the Services with reasonable care and skill, you must notify us in writing as soon as reasonably practicable.
For visible loss or damage, you should notify us on delivery or when you access your Goods and follow up in writing within a reasonable time. For non visible loss or damage, you should notify us in writing within a reasonable period after you become aware of the issue.
We may not be obliged to consider claims made outside reasonable time limits, especially where the delay makes it difficult to investigate the circumstances or verify the facts.
14. Termination of Storage
You may terminate your storage agreement by giving us the notice specified in your individual contract or, where not specified, a reasonable period of notice. All outstanding charges must be paid before Goods are removed from storage.
If you fail to pay storage charges or otherwise breach these Terms and Conditions, we may restrict access to the Goods and, after giving reasonable notice, may exercise a lien over the Goods. This means we may retain the Goods until all sums due are paid. In certain circumstances, and following appropriate notice, we may sell or dispose of the Goods to recover unpaid charges and reasonable costs, accounting to you for any surplus where required by law.
15. Data Protection and Privacy
We will handle your personal information in accordance with applicable data protection laws. We will use your information to manage your bookings, provide services, process payments, and communicate with you about your account and our services. We may retain certain information for legal, regulatory, or accounting purposes.
16. Variations to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking or enter into a new storage period will normally apply to that Contract. We will make updated terms available upon request and may provide notice of significant changes where appropriate.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation are governed by the laws of England and Wales.
If you are a consumer, you and we agree that the courts of England and Wales will have non exclusive jurisdiction, meaning you may be able to bring a claim in your local court if this is provided for by applicable law. If you are a business customer, you and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services.
18. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
Except where expressly stated otherwise, a person who is not a party to the Contract shall have no rights to enforce any of its terms.
These Terms and Conditions, together with any written quotation, booking confirmation, or service schedule, constitute the entire agreement between you and Storage North Kensington in relation to the Services and supersede all previous agreements, understandings, or arrangements between us, whether written or oral.
